PrintPoss allows you to create and sell trendy custom phone cases without any hassle. Our friendly yet professional platform is designed for sellers on Etsy, Amazon, TikTok Shop, and Shopify to launch a custom product business with no upfront costs or inventory. We’ve compiled clear answers to common questions new sellers often ask, grouped into sections for easy reference.
A: Getting started is simple. Just follow these steps:
1. Sign up for a free PrintPoss account. All you need is an email to register – no credit card required to start.
2. Connect your online store or marketplace. Link your Etsy, Amazon, TikTok Shop, Shopify (or multiple stores) to PrintPoss through our integrations. This ensures orders sync automatically for fulfillment.
3. Create your custom product listings. Upload your designs or artwork using our mockup generator to create product images. Select the phone case models you want to offer, customize the details, and publish the listings to your store.
4. Start selling! When a customer places an order, PrintPoss will automatically receive it, print the phone case on demand, and ship it directly to your customer. You focus on selling and marketing, and we handle the rest.
No – there are no minimum order requirements with PrintPoss. You can sell one item at a time and we’ll fulfill it on demand. You don’t need to purchase bulk inventory or stock anything upfront. Whether you have one order or one hundred, each phone case is produced as orders come in. This means less risk and no storage costs for you.
No, PrintPoss does not charge monthly fees. It’s free to use the platform. You only pay the production base cost of the phone case and the shipping cost when an order is placed. There are no subscription charges or any hidden fees to worry about. Our goal is to keep it risk-free – if you’re not making sales, you’re not paying anything. (Optional premium features or plans, if any in the future, would be clearly disclosed, but there is no mandatory fee to start.)
Yes! You can absolutely order sample phone cases for yourself. In fact, many sellers do this to check our product quality or to create their own product photos. Simply create a phone case design in PrintPoss and place an order to your own address (just like a regular order). There are no minimums, so you’ll just pay the normal base cost and shipping. This is a great way to experience exactly what your customers will receive and be confident in the product quality.
Connecting your store is a simple process through our dashboard. After signing up, you can select your platform and follow the prompts to authorize PrintPoss. In just a couple of minutes, your store will be linked and ready to import products and send orders for fulfillment automatically.
Yes. If you don’t have a store on a supported platform, you can still use PrintPoss via our manual order system or API. This allows you to create orders directly through the PrintPoss dashboard or integrate your custom website/app using our API documentation.
Absolutely. You can connect multiple online stores to your single PrintPoss account. For example, if you sell on both Shopify and Etsy, you can integrate both and manage all orders in one PrintPoss dashboard. Our system will keep track of orders from each store and fulfill them seamlessly.
Yes, PrintPoss offers an API for developers and advanced sellers who want to integrate custom platforms or workflows. Our API documentation provides details on how to send orders and retrieve fulfillment data programmatically. This gives you maximum flexibility if you’re running a custom e-commerce site or application.
All orders are printed and shipped from our facility in Houston, Texas (USA). Having a U.S.-based fulfillment center allows for faster delivery on domestic orders.
For domestic (U.S.) orders, delivery typically takes 2–5 business days after production. International shipping usually takes around 7–15 business days, depending on the destination region.
Yes, all orders include tracking. You and your customers will receive a tracking number for each shipment to monitor its progress.
No, there are no additional fees to worry about. PrintPoss does not charge monthly subscriptions or listing fees. You only pay when an order is placed, covering the product base cost and shipping. This transparent pricing means you know exactly what each order costs, and there are no hidden charges eating into your profit.
We maintain affordable base prices for all sellers, regardless of order volume. That said, if you plan to order in large quantities (for example, purchasing inventory or samples in bulk), we can work with you on possible bulk discounts or custom quotes.
Our support team is here to help 24/7. You can reach out to PrintPoss via email or live chat through our website. We aim to respond quickly to all inquiries and will assist you with any issues or questions about the platform, orders, or account setup.
Because all items are made-to-order and personalized, we do not accept returns for reasons such as buyer’s remorse, incorrect sizing, or design changes after submission.
However, if your item arrives damaged, defective, or incorrect, we’ve got you covered.
We offer:
Free replacement of any product that arrives damaged or defective.
Refunds in cases where replacement is not feasible.
To be eligible, please contact us within 7 days of delivery. Be sure to include your order number and photos clearly showing the issue.
If an order gets lost in transit or is significantly delayed beyond expected delivery times, contact us and we will investigate with the carrier. We stand by our service: for confirmed lost shipments, we will reprint and resend the order to your customer at no extra cost to you. Your business reputation is important to us, and we work to ensure every customer receives their product.
If the error is on our side (e.g., misprint, wrong item, damaged in transit), we will cover all costs related to reprinting and shipping the replacement to you. You won’t need to send anything back.
Yes, we have some content guidelines to ensure legal and appropriate use of our service. You must own the rights to any artwork or design you upload – we do not allow copyrighted or trademarked images that you don’t have permission to use. We also prohibit content that is offensive, harmful, or illegal. These rules help protect your business, your customers, and PrintPoss.
To report a problem, please email [email protected] with:
Your order number
A brief description of the issue
Photos of the product (if applicable)
We aim to resolve all reported issues within 1–2 business days.
